Cancellation, Return & Refund Policy

1. Overview

This Cancellation, Return & Refund Policy (“Policy”) applies to paid subscriptions and related digital services offered by Zorovex Technologies (Pvt.) Limited(“Zorovex,” “we,” “us,” or “our”) through Zorovex.ai and associated billing channels, including payments processed via SafePay and other authorized payment providers.

Zorovex provides software-as-a-service (SaaS). We do not sell physical goods, so traditional product “returns” do not apply. This Policy explains how cancellations and refunds work for digital subscriptions.

2. Subscriptions & Billing

• Plans may be billed monthly, annually, or according to the pricing shown at checkout or in your account
• Subscriptions renew automatically at the end of each billing period unless cancelled before renewal
• Taxes, payment gateway fees, and currency conversion charges (if any) are applied as shown at the time of payment

3. Cancellation

You may cancel your subscription at any time by:

• Using the cancellation or billing controls in your account (when available)
• Emailing support@zorovex.com from the email associated with your account

Cancellation stops future renewals. You generally retain access to paid features until the end of the current paid billing period, unless otherwise stated for your plan or required by law.

Cancelling does not automatically trigger a refund for the current period, except as described below or required by applicable law.

4. Refunds

General rule

Fees for digital subscriptions and add-ons are non-refundable once the billing period has started, except where required by law or where we expressly approve a refund under this Policy.

When we may issue a refund

• Duplicate or accidental charges caused by a technical error on our side
• You were charged after a valid cancellation that we confirmed before the renewal date
• Service was substantially unavailable due to a prolonged platform outage attributable to us, and we determine a credit or refund is appropriate
• Other circumstances where we, at our sole discretion, approve a goodwill refund or credit

Trials and promotions

If you start a free trial and do not cancel before it converts to a paid plan, the first paid charge is generally non-refundable. Promotional credits are non-transferable and have no cash value unless required by law.

5. Returns (Digital Services)

Because Zorovex delivers digital access and software services rather than tangible products, there is no physical return process. Disputes about access, billing, or service quality should be raised through our support channels so we can investigate and resolve them.

6. How to Request a Refund

To request a refund or billing review, contact us within fourteen (14) days of the charge (or sooner if your payment provider requires a shorter window):

• Email: support@zorovex.com
• Phone: +92 332 7149666

Please include:

• Account name / business name
• Registered email address
• Transaction ID, receipt, or payment date
• Reason for the request

We aim to respond within five (5) business days. Approved refunds are typically processed to the original payment method within seven to fourteen (7–14) business days, subject to your bank or payment provider.

7. Chargebacks

Please contact us before filing a chargeback with your bank or card issuer so we can help resolve the issue. Unresolved or abusive chargebacks may result in suspension of account access pending investigation.

8. Changes to This Policy

We may update this Policy from time to time. The revised version will be posted on this page with an updated “Last updated” date. Continued use of the Services after changes become effective constitutes acceptance of the updated Policy.

9. Contact

Questions about cancellations or refunds? Contact Zorovex Technologies (Pvt.) Limited at support@zorovex.com, +92 332 7149666, or House No. 128, Sector E, Askari X, Lahore Cantt, Lahore, Punjab, Pakistan.

Related policies: Terms of Service · Privacy Policy